This service is offered to our clients that have BPO projects, with a minimum two-year time frame. We will be responsible for the execution, control and results of processes within your organization. These processes will be managed by a highly qualified team who will responsible for the successful implementation, ensuring the quality and results that is needed to operate and continuously grow and develop reliably and competitively.
Process Outsourcing via a specialized and competitive team
Efficiency overtime, identifying best practices.
Defined SLA’s and KPI’s
Streamlined team with time effective results.
We start by defining the process that you choose to outsource to our BPO department.
We then produce a Statement of Work that will include a clear definition of the process, KPI’s, Timelines and Objectives as well as an ongoing reporting and communication plan.
According to the requirements outlined, we will assign the team leader and train the team to ensure they are able to provide the best possible service.
Once the project is underway, we will monitor its progress, with a continuous reporting system, so you have visibility of the progress.