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Privacy Policy - Labor Manage Solutions
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Privacy Policy


Labor Manage Solutions, LLC


This website is owned by Labor Manage Solutions, LLC (“LMS”, “we” or “us”). The registered office of Labor Manage Solutions, LLC and the legal entity responsible for your personal data is Labor Manage Solutions, LLC, a company with principal address 3300 NE 192nd ST Suite 601 Aventura, FL. 33180, telephone 310 212-6903 and Mail: info@labormanage.com
LMS is committed to the due protection of the rights of the holders, so everything contained therein is in accordance with the provisions of Law 1581 of 2012, Decree 1377 of 2013, and other applicable regulations in the matter.

Please read this policy carefully before using this website because it explains how we will process personal information. Using this website indicates that you accept this policy. 


  1. Types of data being processed / Links to other websites or applications

 We care about your privacy. We collect and process various types of personal information via this website, our applications and other sources.  This includes:

  • Information you provide to us when you interact with us whether as a customer or prospective customer
  • Information you provide to us when requesting and using our services and our websites or applications, such as name, address, e-mail address
  • Information that we need when you report a problem with our websites or applications
  • Information collected by cookies
  • Information we collect when we record calls to and from our call centres


For further details, see section 2.

This website may also contain links to other websites/applications or other affiliated companies or social media websites. When you click on such a link to any of such other third-party websites/applications, please be aware that these websites/applications have their own Data Protection policies. Please check their privacy policies when using these websites/applications.

This website can also contain iFrames with content of other websites or of websites of third parties. LMS is not responsible for third-party content presented in iFrames. The information presented therein is the sole responsibility of those website owners. LMS has no control or responsibility for the content of independent websites and provides this external content to its visitors for their convenience. As a result, when you visit a page containing such content, you may be presented with cookies from these third-party websites. LMS does not control the distribution of these cookies. Please check the Cookies Policy of LMS or the third party’s privacy policy for more information.

Please be informed that LMS cannot accept any responsibility or liability for third party websites or applications.


  1. Information about the personal information we process and how long we keep it for

Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information. The conditions we rely on are as follows:


Performance of a contract

Depending on the nature of your request some information may be mandatory. Where possible we will mark these details with an *. This is the case where the handling of your personal information is necessary to enable us to perform our contractual obligations to you. If you don’t provide this information we cannot fulfil your request or perform our part of the contract. Your contract with LMS may include support or cover for a specified period of time. In these situations, LMS or their appointed representative will endeavour to advise you of the expiry date prior to your cover ending so that you can consider extending your cover if you desire.

Your contract with LMS may include support or cover for a specified period of time. In these situations, LMS or their appointed service provider will endeavour to advise you of the expiry date prior to your cover ending so that you can consider extending your cover if you desire.


Legitimate interests

The law permits LMS to handle your personal information where necessary in our legitimate interests, provided that this isn’t outweighed by your interests. Many of the purposes where we handle your personal information, described below, fall into this category as they are essential activities which enable us to run our business efficiently and effectively and to support you. We may, if necessary, also use your personal information to defend legal rights or to obtain legal advice and to manage any complaint that you might have. We ensure that your rights and interests are protected when we do this.



LMS use your personal information when you consent for us to do so (e.g. for direct marketing purposes). If you choose to provide special category data in order to prove eligibility for any programme we may run from time to time you allow us to use this for this purpose.

Where we rely on consent as the lawful basis for processing your personal information, you can withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.


Required by law

LMS will only provide this information to the persons established in article 13 of Law 1581 of 2012, and under the conditions established in this regulatory provision.
In the event that the personal information requested is likely to be transferred to third parties, such transfer will be based on the authorization given by the holders in a prior, express and written manner through which the transfer of the personal information provided will be authorized.
LMS may transfer, sell or assign the information collected in the event of a sale, merger, consolidation, change in corporate control, transfer of substantial assets, and/or reorganization or liquidation of the company.

Your personal information will be processed to administer and fulfil your request, for general administration purposes and for the purposes described below by LMS as controller.


We as controller process your personal information as follows:

The information we use (mandatory data is marked with an *)

Why we use it

Your name and contact details
(name*, email address*; phone no, postal address.


To manage our relationship with you, to contact you including for marketing, customer satisfaction surveys and otherwise for request fulfilment, for analysis and research to help us to improve our products and services.

Your name and contact details
(title*, first name*, surname*, email address*).


To send you newsletters and manage your marketing subscriptions and preferences.

Information collected via cookies.


Please see our Cookies Policy for detailed information

Call recordings 

For training and monitoring purposes.


We will keep your personal information whilst we have an ongoing relationship with you and for up to ten years after our relationship has been terminated. If you have provided your consent for marketing purposes but do not otherwise have a relationship with us, your personal information will be stored for these purposes for three years after your last contact with us.

In accordance with the provisions of Article 8 of Law 1581 of 2012, the Owner of the information will have the following rights:

a) Know, update and rectify all your personal data held in the LMS’s database

b) Request proof of the authorization granted to LMS for the processing of your personal data

c) Be informed by LMS, upon written request, regarding the use it has given to your personal data

d) Submit to the Superintendence of Industry and Commerce complaints for violations of the provisions of Law 1581 of 2012, Decree 1377 of 2013 and other regulations that modify and / or complement them

e) Revoke the authorization and / or request the deletion of your data, when the principles, rights and constitutional and legal guarantees are not respected in the treatment

f) Access free of charge to your personal data that have been processed


  1. Keeping your information up to date

Any updated information will be combined with other information we hold to give us the most up to date view of your details and requirements. This will help us to make informed decisions about the reasons why we contact you.

  • Information we collect when we record calls to and from our call centres.

Interaction with social networks

3.1 Customer  care and assistance via Social Media 

You may contact us also via our Social Media Channels. E.g., if you send us a message or post something on our Social Media Channels, we may use the information in your message or post to follow-up with you on the issue you contacted us for via the Social Media Channel which you used. In order to give you the assistance you requested, we may ask you to provide via direct or private message further information such as details on the issue, name, email, phone, location. The information you provide will not be used for direct marketing; market research for service and product improvement will only be carried out on bases of aggregated (anonymised) data.

Please note that you should not include any sensitive data (such as information on racial or ethnic origin, political opinions, religious or philosophical convictions, or health) in your post or message. Be aware that if you post something on a public Social Media Channel, anyone might be able to read it.


3.2 Links to social networks / social media plug-ins 

Our website includes links to social networks.

In order to protect your personal information while visiting our website we do not use social plugins. Instead HTML-links are embedded onto the website/application, enabling easy sharing onto social media platforms. Embedding the link prevents a direct connection with various social media network servers when opening a page from our website. When clicking on one of the buttons, a browser window opens and directs the user to the respective service provider website on which (after having logged in) for example, the “Like” or “Share” button can be used. 

For more information on the purpose and scope of data processing and further use of your personal information by the provider and their websites as well as your rights and possible settings to protect your privacy, please refer to the data protection information of the respective service provider.


Facebook:   http://www.facebook.com/policy.php  

Google:       https://policies.google.com/privacy

Twitter:        https://twitter.com/privacy

Instagram:   https://help.instagram.com/155833707900388

You Tube:    https://policies.google.com/privacy

LinkedIn:      https://www.linkedin.com/legal/privacy-policy


If you would like to stop receiving marketing from LMS

You can withdraw your consent at any time by unsubscribing from any email, emailing info@labormanage.com


  1. Your rights

As data subject, data protection laws give you a number of rights in relation to your personal information. You have the right to access your personal information, to have your personal information corrected or erased (right to be forgotten). You have the right to restrict the processing of your personal information, to have it transferred to a third party in a commonly structured format. You also have the right to object to the processing of your personal information. If you object to your personal information being processed for marketing purposes we will comply with that request. Where you object to other processing, we will consider your request carefully. We do not want to handle your personal information for purposes you do not want us too however, you should be aware that the above-mentioned rights are not absolute and in some circumstances may not apply.

You can update your personal information at any time by contacting us as above. We will also take steps to update your personal information (e.g. update your address), if we become aware that it has changed.


  1. Changes to the privacy policy

All future changes to our Privacy Policy will be posted on this website. You should therefore periodically review these for changes to our Privacy Policy. In case of substantial modifications to the purposes of the Processing of Personal Data, or as for those responsible for it, these changes will be informed in a timely manner, and prior to the implementation of the new policies, in accordance with the provisions of Law 1581 of 2012 and Decree 1377 of 2013.


  1. Contact us
    You can contact us at any time if you have queries regarding this privacy policy at info@labormanage.com or call the customer service line +57 601 7965340 of the City of Bogotá.

This will be attended within a maximum term of ten (10) business days from the date of receipt. When this is not possible within that time, the interested party will be informed, expressing the reasons for the delay and indicating the date on which their consultation will be attended, which in no case may exceed five (5) business days following the expiration of the first term.


  1. Duties of Labor Manage Solutions, LLC

By virtue of this Personal Data Processing policy, the following are the duties of LMS:


a) Guarantee the holder, at all times, the full and effective exercise of the right of habeas data

b) Request and keep, a copy of the respective authorization granted by the holder

c) Duly inform the owner about the purpose of the collection and the rights that assist him by virtue of the authorization granted

d) Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access

e) Rectify the information when it is incorrect and communicate the pertinent

f) Process the queries and claims made by the holders

g) Inform the Data Protection authority when there are violations of the security codes and there are risks in the administration of the information of the holders

h) Comply with the requirements and instructions issued by the Superintendence of Industry and Commerce on the subject in particular

i) Inform at the request of the owner about the use given to their data

j) Ensure that the information is truthful, complete, accurate, updated, verifiable and understandable

k) Update the information, thus attending all the news regarding the data of the owner. Additionally, all necessary measures must be implemented so that the information is kept up to date

l) Respect the conditions of security and privacy of the owner’s information

m) Identify when certain information is under discussion by the owner

n) In the event of receipt of sensitive data, it will be rigorous in maintaining the security and confidentiality thereof

o) Use only data whose treatment is previously authorized in accordance with the provisions of law 1581 of two thousand twelve (2012)


  1. Complaints

The owner or his successors in title who consider that the information contained in a company database should be corrected, updated or deleted, or when they notice the alleged breach of any of the duties contained in the law, may file a claim with the company, which will be processed under the following rules:

The claim will be formulated by request addressed to the company at info@labormanage.com, with the identification of the holder, the description of the facts that give rise to the claim, the address, and accompanying the documents that you want to assert.
In case of incompleteness, the company will request the interested party within five (5) days of receipt of the claim, to complete the information sent. After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that he has withdrawn the claim.
The maximum term to attend the claim will be fifteen (15) business days counted from the day following the date of receipt. When it is not possible to attend the claim within that term, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.

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